FAQ

Creating an account at True Fortune Casino is quick and straightforward. Visit our homepage and click the 'Sign Up' or 'Register' button in the top right corner. You'll need to provide some basic information including your name, email address, date of birth, and contact details. Create a unique username and strong password to secure your account. After submitting the registration form, you'll receive a verification email. Click the link in this email to activate your account. The entire process typically takes less than five minutes. Once verified, you can make your first deposit and claim your welcome bonus. Remember that all information provided must be accurate and match your identification documents, as verification will be required before your first withdrawal.

True Fortune Casino offers an exceptional welcome package for new players. Our standout offer is a 400% match bonus of up to $2,000 on your first deposit (minimum deposit of $30). This bonus comes with a 35x wagering requirement before you can withdraw any winnings. Additionally, we frequently update our promotions with seasonal offers and special deals. Beyond the welcome bonus, we provide various other promotional types including deposit bonuses, free spins packages, and even no-deposit bonuses for new players. Each promotion has specific terms and conditions, so we recommend reviewing these details before claiming any offer. To maximize your gaming experience, consider joining our loyalty program, which rewards consistent play with points that can be converted into bonus funds, free spins, and other exclusive perks.

Yes! True Fortune Casino offers several exciting No Deposit Bonus codes for new players. Currently, you can claim a $25 Free Chip using the bonus code SAM25 (subject to 30x wagering requirements). For slot enthusiasts, we offer a $50 Free Chip specifically for the Lucky Jackpots slot with code CLOVR50 (30x wagering, maximum cashout $100). If you prefer free spins, use code CLOVRSPINS to receive 20 Free Spins on the popular Diamond Dragon slot (35x wagering, no maximum cashout). Another option is the code CLOVR25 for a $25 Free Chip with 30x wagering requirements. We also offer 50 Free Spins on Shell Shock slot (valued at €0.60 per spin) with 40x wagering and a maximum cashout of €50. These no deposit bonuses give you a risk-free opportunity to try our games and potentially win real money without making an initial deposit.

True Fortune Casino offers a diverse range of secure payment options to accommodate players' preferences. For deposits, we accept Visa, MasterCard, Bank Wire Transfer, Bitcoin (BTC), Neteller, Skrill, PaySafeCard, Ukash, and ecoPayz. Our cryptocurrency option (Bitcoin) provides enhanced privacy and typically features faster processing times. The minimum deposit amount varies by method but generally starts at $10-$30. For withdrawals, we process requests through the same channels when possible, with Bitcoin offering the fastest withdrawal times (typically within 24 hours). Traditional banking methods may take 3-5 business days to process. We prioritize security in all transactions, employing advanced encryption technology to protect your financial information. Remember that for your first withdrawal, you'll need to complete our verification process by submitting identification documents in accordance with regulatory requirements.

True Fortune Casino operates under a valid gaming license and adheres to strict regulatory standards to ensure fair play and player protection. Our operations are governed by established gaming authorities that require regular audits of our Random Number Generator (RNG) systems and game fairness. We implement industry-standard security measures, including 128-bit SSL encryption technology to safeguard all player data and financial transactions. Our commitment to responsible gaming is demonstrated through features like self-exclusion options, deposit limits, and reality checks. We partner exclusively with certified game providers, including Betsoft and Rival Gaming, whose software is independently tested for fairness. Our transparent privacy policy outlines how we handle player information, and we maintain compliance with international anti-money laundering (AML) and Know Your Customer (KYC) regulations to ensure a secure gaming environment for all our players.

True Fortune Casino provides comprehensive customer support to assist you with any questions or concerns. Our dedicated support team is available 24/7 through multiple channels for your convenience. For immediate assistance, you can reach us via email at support@true-fortune.com. We strive to respond to all email inquiries within 24 hours, though most receive much faster attention. For urgent matters, our phone support line at +1-718-732-0154 connects you directly with a knowledgeable representative. Before contacting support, you might find quick answers in this FAQ section or our detailed help center. Our support team is trained to assist with account issues, bonus inquiries, payment questions, game-related concerns, and technical difficulties. All support interactions are handled with strict confidentiality, and our representatives are committed to resolving your issues efficiently and professionally.